Jonathan Berlusconi serves as the Programmes Director at Mace, overseeing the delivery of the Global ServiceNow platform and leading various HR initiatives. Previously, Jonathan founded Queens4 Consulting Ltd, focusing on remote contact centre training. Jonathan has held leadership positions at HM Courts & Tribunals Service as Interim National Services Director, driving strategic direction and transformation programs, and at SIG Distribution, KPMG, and other organizations, implementing customer-centric strategies and operational efficiencies across diverse sectors. Jonathan's early career included significant roles at Deutsche Bank and Lloyds Banking Group, emphasizing transformation and best practices in financial services. Jonathan holds a degree in Travel Industry Geography from the Thurrock Management Centre.
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