Ellen Blanchette is a Senior Product Support Analyst at Macmillan Learning, a position held since May 2014, where responsibilities include managing escalated issues, prioritizing problem resolution, and communicating across teams to ensure customer satisfaction. Prior to this role, Ellen served as a Software Support Agent/Web Programmer at Hudson Software Corp. from June 1994 to April 2014, providing technical support for a wide range of software products. Ellen holds a Bachelor's degree in Psychology from the University at Albany, obtained between 1979 and 1983.
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