Jordan E.

Jordan E. serves as the Team Lead of Implementation & Engagement Specialists at Macmillan Learning, managing a team focused on onboarding and supporting high-value customers to enhance retention. With a strong background in customer service and product management, Jordan has contributed to product enhancements, support escalation, and the implementation of new processes based on feedback. Prior experience includes key roles at McGraw-Hill Education, where Jordan specialized in technology platforms, and Pearson Education, focusing on educational technology solutions. Jordan's career began in healthcare staffing and includes significant achievements in sales and implementation across various educational sectors. A graduate of Michigan State University with a Bachelor of Arts in English Language and Literature, Jordan has demonstrated a commitment to customer relationship management and effective communication throughout a diverse professional journey.