Kristen Gray is an experienced Product Operations Manager currently working at Macmillan Learning since March 2022, where responsibilities include managing vendor contracts, improving workflows for user feedback, and facilitating product analytics for informed decision-making. Prior to this, Kristen held various roles at The Princeton Review from April 2014 to March 2022, including managing product operations and staffing for educational programs, as well as leading training and development for instructors. Kristen's experience encompasses operational support, process improvement, and extensive collaboration with diverse teams. Academic qualifications include an MA in Cultural Heritage Studies from UCL and a BA in History from Ursinus College.
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