Michael Marano

Michael Marano is a seasoned professional with extensive experience in product management and customer experience, currently serving as Product Manager at Macmillan Learning since July 2020. Key achievements include leading Salesforce projects, enhancing customer support through intelligent search and chatbot implementations, and redesigning the support community to increase user engagement. Prior roles at Macmillan Learning involved managing self-service features and training initiatives. Michael's career also includes significant teaching and training contributions during time with the Peace Corps, where curriculum building workshops and teacher training were focal points. A background in client services and student support at various educational organizations rounds out Michael's expertise, complemented by a Bachelor's degree in Accounting from West Virginia University.