Olena K.

Olena K. is a Customer Support Engineer at MacPaw Inc. since June 2022, specializing in MacOS SaaS product support, troubleshooting, and knowledge base optimization. Prior experience includes serving as a Customer Support Shift Lead at Genesis Tech, where responsibilities involved handling customer inquiries, processing refunds, and onboarding new team members. Olena K. also worked as a Senior Customer Service Representative/Backup Account Manager and Customer Service Representative at Wow24-7, providing support for e-commerce clients globally. Olena K. holds a Master's degree in Teaching English as a Second or Foreign Language from Ivan Franko National University of Lviv, complemented by a Bachelor's degree in the same field.