Gareth Ray is an accomplished professional with extensive experience in customer service and operational support services. They served as Client Operations Director at SYKES from 2004 to 2011 and held various leadership roles, including Head of Operations Support at NHS Property Services Ltd from 2018 to 2022 and Interim Director of Customer Experience at Anchor from 2022 to 2023. Currently, Gareth is the Interim Head of Service Desk & Contract Management at Macro, and they recently completed a position as Head of Contact Centre at Pinnacle Group Limited in 2023. Their diverse background also includes working at Kier Group as Head of Customer Service and Mace as General Manager.
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