Jon Dilnot

Jon Dilnot is a seasoned IT professional with extensive experience in infrastructure engineering and systems administration, specializing in IBM Power servers and iSeries platforms. Currently serving as a Senior Infrastructure Engineer at Macro 4 since November 2018, Jon manages a diverse fleet of IBM Power servers across various operating systems and ensures the availability of solutions for global teams. Previous roles include positions at Sanity as an iSeries Systems Administrator/Web Developer, and at IBM as a Lead Continuous Improvement Analyst, where Jon applied LEAN, Six Sigma, and ITIL methodologies to enhance customer support processes. A strong background in technical support is further demonstrated through earlier roles at organizations such as First Data Corporation, Symantec, and DXC Technology, collectively fostering an ability to resolve complex incidents in high-pressure environments. Academic qualifications include a Bachelor's degree in Modern History from Open Universities Australia and a Diploma in Computer Science from Canterbury College, UK.