Mark Gagen

Mark Gagen is the current Director of Finance at MacStadium, and has been with the company for 4 years and 3 months. Prior to their current position, Mark held various finance-related titles at MacStadium, including Senior Manager of Finance, Manager of Finance, and Senior Financial Analyst. In these positions, Mark was responsible for a variety of tasks related to accounting and finance, such as monthly, quarterly, and annual accounting close; preparation of company-wide financial statements; producing quarterly board presentations for executive leadership; yearly budget preparation and forecasting future performance; maintaining proper GAAP recognition of revenue; developing and calculating KPIs and customer retention metrics; ensuring accurate provisioning of sophisticated digital infrastructure; yearly external audits by "Big 4" accounting firms; analyzing complex customer and vendor contracts and ensuring accurate billing; purchase price accounting of mergers and acquisitions; filing of taxes to multiple domestic and international revenue commissions; and implementation of new systems, software, and processes.

Before joining MacStadium, Mark was a Financial Analyst II & Workforce Management at Holiday Inn Club Vacations, where they were responsible for data mining, ad hoc analysis, and reporting via Microsoft Excel, MS Access, SAP Business Objects BI Reporting, Salesforce, Crystal Reports, and Discoverer Oracle. Mark also prepared and maintained the department’s revenue budget; determined yearly and monthly staffing requirements for labor budget by building detailed staffing models; compiled and presented Dashboard reports for executives to monitor department performance; processed monthly billing, late fees, and invoices for Mortgage, Maintenance, and Club dues; calculated weekly employee commissions for payroll processing; supervised the Workforce Management team of 3 direct reports; and was responsible for scheduling and monitoring real time adherence of over 150 call center agents across multiple teams. In addition, Mark was also responsible for project management and implementation of the contact center’s new phone operating system inContact, as well as Workforce Management programs Nice IEX WFM and Verint Impact 360. Mark also served as a liaison with senior directors and VP’s to strategize on new marketing initiatives to generate revenue. Mark was with Holiday Inn Club Vacations for 6 years and 3 months before joining MacStadium.

Mark Gagen attended the University of Central Florida, where they earned a Bachelor's degree in Finance, General.