Jo Frances is a Principal Business Analyst at Made Tech, bringing 18 years of experience in Business Analysis, Service Design, and Client Delivery within the Public Sector. Their past roles include Principal Consultant at Socitm Advisory and Business Analysis Manager at Cornwall Council, where they led various transformative projects and teams. Jo is also a co-founder of the Service Design Forum and serves as a volunteer mentor for the TECgirls DigitalUPLIFT program. They are set to speak at notable events in 2025, focusing on resilience and service design strategies. Jo is certified as a Service Designer with iSQI/A4Q and holds a BCS International Diploma in Business Analysis.
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