Richard Wilson is an experienced ITIL Expert and PRINCE2 qualified Service Delivery Director, with over 24 years of expertise in leading IT service operations, particularly in the healthcare sector. They held the position of General Manager at EMIS from 1991 to 2013, overseeing a team of 210 staff and ensuring operational efficiency and customer satisfaction. Since 2025, Richard has been the Head of Managed Services at Made Tech, continuing to build world-class cloud and data teams. During a personal hiatus, Richard dedicated time to family and personal development, completing PRINCE2 qualifications.
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