Deepak Kumar

Deepak Kumar has over a decade of experience in customer relationship management and analytics, currently serving in a strategic role at A.P. Moller - Maersk since January 2012. Responsibilities include understanding supply chain requirements, troubleshooting program exceptions, and enhancing customer experiences through data analysis and training initiatives. Deepak has held several positions, including Customer Relationship & Experience, Connected Customer Experience Analyst, and Senior Customer Service Agent, demonstrating versatility across various functions such as quality monitoring, process improvement, and data governance. Prior experience includes a Quality Control Specialist role at Tata Business Services & Support Limited. Deepak holds an MBA in Marketing from Annamalai University, a Master’s degree in Economics, and a Postgraduate Diploma in Shipping Management.