Joel C. is a Senior Manager with over 15 years of experience in delivering SAP services across various sectors, including Manufacturing, Automotive, and Retail. Currently serving as a Senior Application Services Manager at A.P. Moller - Maersk, they oversee application performance and incident resolution while ensuring SLAs are met. Previously, Joel held senior management roles at Deloitte México and Intellego Latam, among others, where they managed multiple teams and drove performance quality and employee engagement initiatives. Joel possesses extensive knowledge of AMS services and best practices aligned with ITIL and PMI standards.
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