John Wall possesses extensive experience in customer experience management and service delivery across multiple global organizations. Currently serving as the Head of Warehousing and Onboarding (West) and overseeing End User Support and Enablement at A.P. Moller - Maersk since May 2018, John previously held the position of Associate Director - CX Management at Tata Communications, where responsibilities included crafting and implementing customer experience strategies for Europe and the Americas. With a strong track record in leadership roles, John has successfully managed global teams in diverse locations and transformed service delivery processes to enhance customer satisfaction. Prior experience includes significant contributions at Atlanta Technology Ltd. and IBM, where John achieved notable certifications and performance accolades.
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