Mohd Arshan is an experienced Technology Support Manager currently working at Magicbricks since March 2024, after serving in the same role at ITS FOR YOU Private Limited from May 2023 to March 2024. In this capacity, Mohd improved lead delivery efficiency by 25% through the resolution of a CRM sync issue and reduced overall ticket volume by 40% via process refinement and knowledge sharing. Prior to this, Mohd held the position of Technical Support Specialist at Tech Mahindra from March 2022 to April 2023. Mohd Arshan holds a Bachelor of Computer Application degree in Computer Science from CCS University, completed in 2021.
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