Nitul Kumar is an accomplished professional with extensive experience in training and quality management, currently serving as a Senior Manager at magicpin since December 2018. Nitul has effectively led the Training & Quality team, overseeing a group of more than 12 trainers and analysts, and has significantly improved onboarding processes by designing and launching GenAI-powered mock call tools that reduced onboarding time by 47%. Prior to this role, Nitul held various positions in training and quality analysis at magicpin and served as an organizer at Aaruush, SRM University. Nitul holds a Bachelor's degree in Electrical and Electronics Engineering from SRMIST, Kattankulathur, Chennai.
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