The Mail Users’ Association (MUA) is the UK’s only independent association dedicated to representing the interests of business customers in postal matters. 

Formed in the 1970s by major business mailers, we now represent organisations that collectively generate over 30% of all UK postal traffic.

As the UK postal market continues to develop and competition establishes itself, new operational challenges present themselves to the industry, and MUA’s overall mission is to identify these challenges, establish how operational problems can be overcome, and lobby Government and other key stakeholders to ensure appropriate solutions acceptable to the needs and wants of business customers, are found and implemented.

We lobby Government, Ofcom, Royal Mail, and other key stakeholders to ensure the voice of businesses in the mailing industry is heard.

Mail Users’ Association Limited is a company limited by guarantee and owned by the members.

Mail Users' Association

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Mail Users'​ Association

Org chart

Teams

Offices

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Mail Users' Association