Lisa Johnston possesses extensive experience in the fields of software quality assurance, business analysis, and customer service. Currently a retired professional, Lisa continues to serve as a Customer Service Representative and Contract Administrator at Mailender, Inc. since 2019. Over the years, Lisa has held key roles at several organizations, including as a Software Quality Assurance Consultant and Process Engineer at TMNG Consulting, where responsibilities included creating user requirements and documenting software releases. Notably, Lisa led a team of Business Analysts at The Cincinnati Insurance Companies to successfully rewrite algorithms that increased premiums for Commercial Auto policies. With a degree in Physical Education and Health from Mount St. Joseph University, Lisa has demonstrated strong leadership and project management skills across various industries.