Keren D. is a results-driven customer support manager currently employed at MailerLite since December 2020, focusing on resolving complex issues and optimizing processes to enhance customer satisfaction. Prior to this role, Keren served as Team Lead Manager at PartnerHero, where responsibilities included managing operations for remote and local employees and developing performance tracking reports. Keren's earlier experience includes working as a concierge at Walt Disney World, gaining expertise in customer service and vacation planning, and as Customer Technical Support at Allied Global Contact Center & BPO, efficiently managing a high volume of inquiries. Keren holds a Master in Business Management and a Bachelor of Business Administration, both from Universidad Tecnológica Centroamericana.
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