Jacob Sauser is a Senior User Experience Researcher and Digital Transformation Specialist with over 13 years of experience in human subjects research and strategic management. Currently, Jacob leads the research workstream at the Internal Revenue Service’s Office of Online Services and concurrently oversees UX/UI research for an AI-driven web application at Valere. Previously, Jacob managed user experience research efforts at Fors Marsh Group, contributing to multiple high-profile projects for clients like Citizens Bank and the National Cancer Institute. Jacob holds a B.A. in Psychology and Music from Albion College and an M.A. in Industrial-Organizational Psychology from George Mason University.
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