Matthew Flores is a seasoned professional in customer experience and success, currently serving as the Founding CX Lead at Mainframe since February 2025 and as an Angel Investor since January 2024. Previously, at Pexapark from April 2022 to January 2025, Matthew led the development of customer experience infrastructure, achieving significant improvements in retention and engagement. Matthew also held the position of Global Manager, Customer Success and Support at Fast, where operations were effectively scaled to 24/7 support and revenue growth was driven through tailored strategies. At Loom, from October 2018 to June 2021, Matthew expanded support operations during a significant growth phase, maintaining top-tier customer satisfaction metrics. Earlier roles include Enterprise Customer Success Manager at OutboundEngine and Lead Account Manager for the Central Region at Mood Media.
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