Shamina C. is a skilled technical writer currently employed as a Technical Writer II at MaintainX since October 2023. Previously, Shamina held various roles at Lightspeed Commerce from May 2019 to October 2023, including Technical Writer, Associate Technical Writer, and Support Specialist in Information Systems. Shamina's career in customer support began at GOLO Mobile Inc., serving as Client Experience Manager and Merchant Support Specialist from July 2017 to May 2019, where responsibilities included managing a team and enhancing merchant onboarding processes. Prior experience includes roles such as Senior Web Content Specialist at Groupon, Sales and Customer Service Representative at Frank & Oak, Bilingual Customer Service Representative at Sun Life Financial, and Senior Customer Contact Agent at BMO Financial Group. Shamina holds a Bachelor of Arts in Sociology from Concordia University and a Diploma of College Studies in Psychology from Champlain College, Saint-Lambert.
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