Thiago Ramos is a seasoned professional with extensive experience in business automation, digital transformation, and customer experience across various industries. Currently serving as the Business Automation and AI Lead for People & Culture at Make since June 2025, Thiago focuses on driving innovation and efficiency through strategic automation and AI solutions. Previously, at StubHub International from August 2016 to June 2025, Thiago was instrumental in leading digital transformation initiatives and enhancing customer experience through process automation. Additional experience includes roles at Globo, where responsibilities included media planning, scheduling, and video editing, as well as conducting market research and supporting on-air quality. Thiago holds an MBA from thePower and advanced degrees in screenplay writing and journalism, complemented by a strong foundation in high school education from Colégio Militar do Rio de Janeiro.
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