Adarsh Sinha

Adarsh Sinha currently leads India & UAE Operations for Domestic and International Flights and Hotels at MakeMyTrip, focusing on B2B and B2C segments since November 2022. Notable achievements include significant improvements in Customer Experience Scores, NPS, Effortless Experience, CR Reduction, and Customer Escalations. Prior experience includes roles in Sr Ops Vendor Management at Swiggy, Operations & BPX at PayPal, and Operations & Risk Assessment at Capita. Adarsh started as a Team Leader at [24]7.ai and holds a B.Tech in Computer Science from the Himalayan Institute of Engineering & Technology.