Mayank Tiwari, CSPO ®, currently serves as Deputy Manager at MakeMyTrip since August 2022, focusing on the development and execution of product strategies for customer care platforms to enhance customer satisfaction and support efficiency. Prior experience includes roles as Senior Customer Success Specialist at mFilterIt from March 2021 to July 2022, where data analysis contributed to effective business strategies and productivity improvements, and Assistant Manager - Customer Success at ACE Cloud Hosting from June 2018 to September 2020, where sales analytics led to consistent sales growth. Mayank began a professional career as a Trainee at CETPA Infotech Pvt. Ltd. in mid-2017. Academic qualifications include a Bachelor of Technology in Computer Science from Jaypee University of Information Technology, obtained in 2018.
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