Mohit Rawat is a seasoned professional in customer experience management, currently serving as Deputy Manager at MakeMyTrip and Goibibo since March 2018. Mohit leads the client compensation and loyalty escalation desk, focusing on enhancing customer satisfaction. Prior roles include Assistant Manager and Senior Executive in customer experience, and a processing associate position at iEnergizer, where Mohit excelled in achieving targets and delivering effective sales presentations. Mohit holds a Bachelor of Science in Biology from Dr. Bhim Rao Ambedkar University and is currently pursuing an MBA in Operations Management at Sikkim Manipal University.
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