Shishir Joshi

Shishir Joshi is a seasoned professional with over 20 years of comprehensive experience in operations, customer service, risk management, and vendor management. Joshi has held various managerial roles across notable companies, including EXL Services, Barclays, Amazon, OLX Group, and Jubilant FoodWorks, where they have consistently driven operational efficiency and enhanced customer satisfaction. Currently, as a Senior Manager at MakeMyTrip, Joshi oversees contact center operations and resource planning while focusing on improving customer experience and process improvements. Joshi holds an MBA in Operations Management from the National Institute of Management and a diploma in customer relations from DSMS.