Mathieu Renault

Mathieu Renault has extensive experience in client experience management at Malakoff Humanis, where roles include Responsable du Département Excellence Operationnelle Clients and Responsable Département Ecoute et Satisfaction Client. Responsibilities encompass measuring client experiences, analyzing customer pain points, and collaborating with various departments to enhance client satisfaction. Previous positions involved leading quality control initiatives and managing complaints, alongside promoting digital services to corporate clients. Mathieu also serves as an Administrator for AMARC and holds qualifications from Université d'Angers and Grenoble Ecole de Management, emphasizing expertise in client culture and retirement insurance.