Erika Kenney is a seasoned IT professional currently serving as a Manager at Malwarebytes since 2024. Previously, they held the position of Senior Manager of IT Support at Guild Education from 2021 to 2022, where they managed multiple teams and improved service processes using ITIL best practices. Prior to that, Erika worked as IT Desktop Support Manager at Ibotta, Inc. from 2018 to 2021, maintaining high user satisfaction and leading multiple IT initiatives. Earlier in their career, Erika served as Quality Control Manager and Onsite Estimator for TWO MEN AND A TRUCK® from 2012 to 2015, ensuring exceptional customer care. Their technical journey began at Apple, where they worked as a Genius from 2015 to 2018, focusing on troubleshooting and customer service.
Location
Denver, United States
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