Marco Cabral is an experienced Customer Success Engineer at Malwarebytes, with a career spanning from September 2019 to the present in various customer success and technical support roles. Prior to Malwarebytes, Marco worked at NSC Global from June 2014 to September 2019, where responsibilities included managing Service Desk staff for technical support and ensuring 24/7 coverage for Meritor clients. Marco also served as Senior IT Team Lead, focusing on incident management in line with SLAs, and began a career in technical support as a Desktop Support Analyst. Earlier work as an Apprentice Help Desk Technician at Data-Tech involved software and hardware installation, troubleshooting, and disaster recovery planning. Marco holds an Associate's Degree in Information Systems Management from Rasmussen University.
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