Timothy Erickson has a robust background in technical support and customer service, currently serving as a Malware Removal Specialist and Senior Technical Product Specialist at Malwarebytes since April 2015, where expertise is applied to assist customers with technical issues related to the software. Prior experience includes working as a Tier 1 Help Desk Assistant at DeVry University from October 2010 to March 2015, managing tickets and utilizing Active Directory. Earlier career experience includes a position as a Team Member at Taco Bell, where responsibilities included customer service, order handling, and training new employees. Timothy holds a degree from DeVry University, earned between 2009 and 2013.
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