Feli Michaca

Feli Michaca has a diverse work experience with a focus on technology and customer support. Feli's most recent role was as a Premier Field Engineer and Brand Ambassador at Managed Solution, starting in November 2021. In this role, Feli provided network, application, and server field support for VIP customers. Prior to this, Feli held the position of Premier Field Engineer at Managed Solution, starting in May 2020. In that role, Feli was responsible for serving customers and helping them leverage technology for a productive and collaborative work environment. Feli also worked as a Senior Field Engineer at Managed Solution starting in August 2019.

Before joining Managed Solution, Feli worked as a Systems Engineer at CBE Office Solutions from September 2018 to May 2019. In this role, Feli troubleshooted network and connectivity problems for cloud and hybrid environments and served as the Helpdesk Lead for customers on both the East and West coasts.

From March 2016 to March 2018, Feli worked as a Cloud Systems Support Engineer at RapidScale. In this role, Feli provided technical support to troubleshoot cloud customers' issues in a timely manner, delivering white glove customer support.

Prior to RapidScale, Feli worked at HealthEssentials, LLC as a Systems Engineer/Tech Support Engineer from October 2013 to February 2016. Feli diagnosed, troubleshooted, and resolved hardware, software, and network problems, as well as replaced defective components when necessary.

Feli's earliest work experience was at ROTH Capital Partners, where they worked as a Systems Engineer from September 2002 to October 2011. ROTH is an investment banking firm, and Feli's role involved supporting the company's systems and infrastructure.

Overall, Feli Michaca has developed strong technical skills and customer service expertise throughout their work experience in various industries.

Feli Michaca's education history begins in the year 2000 when they attended the Microsoft Private School. They studied Computer Systems Networking and Telecommunications and obtained the degree of Microsoft Certified Systems Engineer in 2003. Following that, from 2004 to 2007, Feli pursued a degree in IT Systems Management at the University of Phoenix with a focus on Computer Technology or Computer Systems Technology.

In terms of additional certifications, Feli received the Microsoft Certified: Azure Fundamentals certification from Microsoft in February 2021. They also obtained the Microsoft Certified: Azure Administrator Associate certification twice in May 2023, both from Microsoft.