Managed Solution

Derek Graf is an accomplished IT professional with extensive experience in customer support and service management. Currently serving as the Director of Customer Support Service at Managed Solution since October 2020, Derek has previously held significant roles such as IT Services Manager and Service Desk Manager at Source 1 Solutions Inc., where responsibilities included building a Global Service Desk and implementing key processes. Prior experience includes positions at Vology, Offsite Technology Solutions, Florida Multi Media, Northrop Grumman, Verizon, and Time Warner/Road Runner, with a focus on team management, process creation, and systems administration across various technologies. Derek holds certifications and degrees from institutions including the University of South Florida and Lanop College.

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