Alysia Backer

Alysia Backer currently serves as a Customer Relations Manager at MANE, a position held since November 2021. Previously, Alysia was the Customer Service Channel Manager for E-Commerce and C-Store at Ferrero from October 2018 to November 2021. Prior experience includes a role as Sr. Customer Service/Sales Order Management at Konica Minolta Healthcare Americas, Inc. for half of 2018, where responsibilities included process documentation, SAP functionalities, and KPI establishment. Alysia spent nearly nine years at Givaudan as a Customer Care Supervisor, overseeing a team, managing payroll, and participating in departmental objectives and customer complaints resolution. Alysia’s earlier experience includes roles as an SAP Process Champion and Production Support Administrator at Givaudan, as well as working as a Veterinarian Technician at Country Lakes Animal Clinic. Alysia holds a Master of Arts in Psychology from the University of Phoenix and a Bachelor of Arts in Psychology from Centenary University.