Max Viñolo Usón

Max Viñolo Usón is a seasoned Customer Success Leader with over 10 years of experience in customer service and SaaS. They have effectively built and led Customer Success strategies in various roles, most recently as Head of Customer Development at Genially, where they set key performance metrics and fostered cross-functional collaboration. Previously, Max held positions such as Customer Experience Manager at Cooltra Motos and CS Team Lead at Aide, consistently achieving high customer satisfaction and retention rates. Max currently pursues an Executive MBA at EAE Business School while continuing their career as a Customer Service Senior Manager at MANGO.