John Carroll is an experienced leader in the automotive industry, currently serving as the Senior Director of Service Support at Cox Automotive since December 2016. In this role, John Carroll oversees a team dedicated to improving technical support, quality, and customer service across various business brands while collaborating with senior management to achieve corporate objectives. Prior to this position, John Carroll held roles at Manheim, including Senior Manager of Service Operations and Director of Field Services. John Carroll holds an Associate's Degree in Applied Science (Business Administration) from Kennesaw State University, earned between 1992 and 1996.
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