Agathe Boucher is an experienced operations and performance leader with a strong background in customer service strategy and marketing for B2B and B2C sectors. Currently serving as the Head of Operations & Performance at ManoMano since September 2018, Agathe has effectively managed teams and developed omnichannel support tools while overseeing business performance analysis and budget planning. Previous roles at ManoMano include Head of Presales Advice and founding member of the B2B business unit, where Agathe established presales operations across multiple countries and implemented innovative AI initiatives. Prior experience at Solocal involved leading marketing strategies and operations for small B2B businesses, where Agathe launched new digital products and enhanced sales performance. Agathe began a professional career as a strategy consultant at MENSIA Conseil and holds a Master in Management from ESCP Business School and a Licence in Economie from Universidad Complutense de Madrid.
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