Claire Morvan

Claire Morvan is a seasoned professional in customer service and operational excellence with a strong background in process management. Currently serving as Senior Lead Customer Service at ManoMano since March 2021, Claire leads the Customer Experience strategy for aftersales support and manages a team of over 25 FTE across five markets: France, the UK, Germany, Spain, and Italy. Prior roles include Lead Process & Integration at ManoMano, where Claire implemented Lean Management approaches and quality mechanisms in customer service and seller support, and Process Excellence Manager at Capgemini Invent, focusing on SAFe, digital transformation, and Lean management across various industries. With a Master's degree from Arts et Métiers and a Master of Engineering from Politecnico di Milano, Claire has developed a strong foundation in customer experience and operational excellence throughout a diverse career.