Mark Ross

Mark Ross has extensive experience in the hospitality industry, serving in various managerial roles at renowned establishments. Most recently, Mark held the position of General Manager at Royal Palm Hotel from March 2023 to June 2023, and at Mantis, overseeing the Akagera property in Rwanda. Previous roles include General Manager at Tsogo Sun, Hotel Manager at Holiday Inn Lusaka, and Resident Manager at Lombardy Boutique Hotel. Mark's foundational experience began with positions such as Receptionist at Jurys Inn Glasgow and Front Office Manager at InterContinental Hotels Group. Mark holds a Diploma in Business Administration and Management from USB, completed in 2012.