Caroline Graley is a passionate customer experience strategist currently serving as the Head of Service at MANUAL. With a Bachelor of Arts in Politics and Communication Studies from the University of Liverpool, Caroline has held various roles in customer care and operations, rising from entry-level positions to senior management at HelloFresh. There, they led the Voice of Customer program across international markets and established award-winning customer strategies at Patch Plants. Their adaptable and resilient approach has contributed to their growth within one of Europe's largest startups.
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