Gil Sanchez is an experienced leader currently serving as the Head of Workforce Management and Business Insights and Analytics at Manulife, where they have implemented strategies to enhance scheduling efficiency for a customer service team of over 10,000 employees. Previously, at Teleperformance, they directed a workforce management team and launched a global structure, contributing to operational excellence across various client sites. Gil's educational background includes a Bachelor of Engineering in Electrical and Electronics Engineering and a certification in HR Management and Analytics from Wharton Executive Education. Known for their strong work ethic and analytical skills, they effectively drive continuous improvement initiatives within the outsourcing industry.
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