Jonathan Chen is the Director of Global Operational Risk Management at Manulife, where they have progressed through various roles, including Senior Analyst and Manager in the same department. They previously held positions as a CRM Analyst and a Business Insights & Analytics Specialist at Manulife. Jonathan's early career included Quality Assurance Analyst roles at Fibernetics, FiveMobile Inc., and Zynga. They earned a Bachelor of Arts degree in Economics from the University of Waterloo, completing their studies in 2014.
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