Laura Simon is an accomplished leader with extensive experience in customer experience, digital product management, and strategic leadership within the Group Benefits division at Manulife since March 2004. Serving in various senior roles, including Head of Sponsor Experience and AVP of Digital Solutions, Laura has driven innovation in online products, established personalized customer journeys, and managed substantial project portfolios exceeding $50 million annually. With a Bachelor of Business Administration from the Lazaridis School of Business & Economics, Laura excels in developing and implementing strategies that enhance customer engagement and foster strong relationships among stakeholders. Prior experience includes account management in the technology sector at Quarry, highlighting strong skills in client service and project facilitation.
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