Leda Mandac

Leda Mandac is the Director of Workforce Management at Manulife Business Processing Services. They previously held roles at ibex and SYKES, where they demonstrated expertise in capacity planning, scheduling, and client relationship management, leading them to successfully launch new programs and establish streamlined processes. Leda has also managed teams at Cognizant and Transcom, focusing on workforce efficiency and training. They earned their degree from the University of Santo Tomas.