Marcos Prado has extensive experience in customer support and management, currently serving as a Customer Support Agent at Manychat since April 2024 and as a Customer Success Manager at Convolo.ai since May 2023. In this role, Marcos manages US and LATAM clients for a fast-paced SaaS startup and documents processes and guidelines. Previous roles include assisting students at Tera during online classes, serving as a Customer Experience Specialist at will bank focusing on fraud prevention, and teaching English at CNA Idiomas and Wizard by Pearson. Early career experience includes a trainee developer position at Vixteam Consultoria & Sistemas. Marcos is pursuing a Bachelor's Technology degree in Computer Systems Analysis and Development at Estácio and holds a Bachelor's degree in Language and Literature from Universidade Federal do Espírito Santo.
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