Mandy Roman is a Client and Operations Solutionist with over 20 years of experience in multi-client, multi-channel operations and customer success leadership. They have held roles such as Customer Service Manager at GE Capital and Operations Manager at Windsor Health Plan, showcasing a talent for process improvement and team leadership. With a degree in Business Administration, Management and Operations from the University of Phoenix Online, Mandy is skilled in enhancing customer satisfaction and retaining top talent throughout their career. Currently, they serve as Vice President of Operations at MAP Communications in Chesapeake, Virginia.
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