Peg McCowan

Peg McCowan is an experienced client service professional with a strong background in customer service management across multiple industries. Currently serving as a Client Service Professional and Customer Service Supervisor at MAP Communications since April 2016, Peg successfully supervises remote teams, manages training and performance appraisals, and implements productivity improvements. Prior experience includes roles as Customer Service Manager at Aurora Storage and AmerisourceBergen, where Peg managed customer service teams, developed training materials, and resolved complex issues for clients. Peg also held the position of General Manager at COMBI International, overseeing multiple departments and enhancing operational efficiency. With a Bachelor’s degree in Communication Arts from Indiana University, Peg has demonstrated a commitment to mentoring, team development, and achieving high customer satisfaction throughout a diverse career.