Since 1991 MAP Communications has been providing professional live telephone answering services 24/7/365. We know that no two businesses are alike and as such our remote virtual receptionists each go through a vigorous training process which enables them to handle even the most complex scenarios. MAP’s agents specialize in medical answering service, attorney answering service, finance, education, contractor service industries and much more.

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MAP Communications

MAP Communications' headquarters in Chesapeake, VA, United States

This department focuses on optimizing and managing operational processes to enhance efficiency and effectiveness.

Operations Management

The Customer Support and Experience team at MAP Communications is dedicated to ensuring exceptional service and satisfaction for clients and their customers. This team, composed of skilled agents and specialists, handles inquiries, resolves issues, and maintains client relationships across various industries. They provide tailored support through active listening and problem-solving, enhancing the overall customer journey and ensuring that each interaction reflects MAP’s commitment to excellence.

Customer Support and Experience

The Sales and Client Management team at MAP Communications is responsible for driving business growth and ensuring client satisfaction. This team engages in building relationships with potential clients, managing existing accounts, and providing personalized support to meet diverse business needs across various industries. Through strategic sales efforts and tailored client services, they enhance the overall client experience and contribute to the company’s reputation for delivering high-quality telephone answering solutions.

Sales and Client Management

The Engineering and Development team at MAP Communications is responsible for designing, building, and maintaining the software and systems that power the company’s live telephone answering services. This team collaborates to create innovative solutions that enhance caller experiences, streamline operations, and ensure reliability across diverse industries. They focus on developing applications, automating quality assurance processes, and optimizing system performance to meet the unique needs of each client.

Engineering and Development

The Information Technology and Security team at MAP Communications is responsible for managing and safeguarding the company's technological infrastructure. This includes providing support and maintenance for computer networks, ensuring data security and compliance, and optimizing communication systems to enhance operational efficiency. The team collaborates closely with various departments to implement solutions that address unique business needs while protecting sensitive information.

Information Technology and Security

This department is responsible for designing, developing, and maintaining software applications across various platforms.

Application Development

This department handles inquiries and assistance for customers to ensure satisfaction and resolve issues.

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Other teams

Customer Support and Experience

Sales and Client Management

Engineering and Development

Information Technology and Security

Application Development

Customer Support