Joanne Wall

Joanne Wall is a Leadership Consultant with extensive experience in operational rewards and compliance management. Currently at Map Room, Joanne is focused on providing leadership consulting services. Previously, they held various management roles, including Utilities Complaints Team Manager at HomeServe UK and Operations Collections & Recoveries Outcome Testing Manager at Lloyds Banking Group, where they were responsible for quality assurance and team performance. Joanne has also contributed to customer service quality and compliance at Bank of America and served as Vice President - Head of Rewards Operations at MBNA Europe.