Rachel B.

Rachel B. is the Head of Operations at Map Room since 2025, bringing extensive experience in customer service within the banking industry. Previously, Rachel held leadership roles as Head of Customer Operations at Chetwood Bank and Quality & Training Lead at Chetwood Financial Limited. Rachel has also worked as a Team Leader at M&S Bank and Assistant Manager at The Yew Tree Inn. With a Level 3 Diploma in Business and Management from City and Guild, Rachel is skilled in Microsoft Excel, management, and Salesforce administration, underscoring a strong foundation in finance and operations. Additionally, Rachel has earned Lean Six Sigma Yellow and White Belt certifications.